Prevention is better than repair! Unexpected faults are often expensive to repair. Regular maintenance ensures maximum operational reliability and a long service life for your valuable equipment in the reprocessing room. Thanks to the trained eye of our hygiene technicians, you will continue to enjoy your autoclaves and washer disinfectors for a long time to come:
✓ Your satisfaction is our claim: In addition to their special equipment and high-quality original spare parts, our specialized trade partners and the specialized MELAG hygiene technicians also bring a great deal of know-how to your practice.
✓ So you have everything in view: With our maintenance protocols, you have complete cost transparency and fulfill the legal obligation for maintenance according to international standards.
✓ Never miss maintenance appointments again: Our intelligent reminder system for recurring inspections thinks along with you and reminds you of upcoming service work.
With us, your reprocessing room does not stand still for long! Disruptions in practice operations can be quickly remedied with the right help. The sooner the cause is found, the sooner you can get back to treating your patients. Our Service Center can help you here with a free remote diagnosis or on site at your practice:
✓ Repair service with telephone joker: Our Service Center solves over 50% of technical problems in initial telephone support. This means that you can quickly rectify any faults
quickly rectify any faults yourself.
✓ Always an ace up your sleeve: Thanks to free remote diagnosis by telephone, in 9 out of 10 service cases the repair is carried out directly during the first visit, as the hygiene technicians have all the necessary spare parts with them.
✓ Service even better: With our free remote diagnosis by phone, the billing model in 15-minute intervals and the 6-month warranty on repair services, we offer maximum security!
✓ We are on site when you need us: Whether you need a specialist dealer or a MELAG hygiene technician - our comprehensive service network ensures that your reprocessing room is guaranteed not to stand still for long.
TÜV for your medical devices! Our network of specialized trade partners, MELAG hygiene technicians and specialized validation companies inspects your reprocessing process according to current standards, guidelines and manufacturer specifications and validates for your safety:
✓ For a safe feeling in everyday life: From cleaning to storage, we validate your reprocessing processes and offer services for the initial and re-validation of MELAG autoclaves, washer disinfectors and sealing devices reliably and safely for your practice.
✓ Validation technicians you can trust: Taking into account the structural, personnel, and equipment conditions, specialized validation technicians coordinate the test procedure to your individual requirements and provide valuable tips for safe instrument reprocessing.
✓ Everything at a glance: All work steps, test procedures and measured values are summarized in a validation report from an accredited laboratory in a comprehensible and legally secure manner.
The best connection for your connection! With our individual IT support, you are optimally connected and receive direct assistance in the event of technical problems. This means that important data is not lost and the documentation of the reprocessing workflow quickly gets back up and running:
✓ Expert knowledge for your satisfaction: Whether hardware, software or network problems: Our specialized trade partners and MELAG IT experts support you with the installation of our documentation software MELAtrace, with connection problems as well as with software updates of the MELAG products with the highest professional competence and reliability.
✓ Fast problem solving, no matter where you are: We solve all your questions by phone, by remote maintenance via TeamViewer or on-site at your practice. And that: responsive, flexible, and cost-transparent.
✓ IT support even better: With direct remote diagnosis and the billing model in 15-minute cycles (32,35€/net), we charge for our service fairly and transparently.
A good contact person for service work is your technician who specializes in MELAG products and has correspondingly valid training certificates. In addition, our highly qualified MELAG hygiene technicians with the special knowledge of a manufacturer at your side. No matter if maintenance or repair - the MELAG customer service offers youa nationwide service in Germany. Our nationwide flat rates for travel and maintenance guarantee maximum cost security, regardless of the distance of our hygiene technicians to you.
We will find the ideal contact person for your inquiry from our network of over 900 specialized trade and MELAG hygiene technicians. So do not hesitate to contact us: We are available for a free and non-binding discussion on maintenance, validation and repair at the following telephone number 030 75 79 11 22 or with our callback service.
Maintenance, repair and validation - we offer you service from a single source. It's important for us to look at the big picture: that's why our service center accompanies you throughout your entire inquiry. And it's so easy:
Initiate a service request via our online form or by phone 030 75 79 11 22.
Our service center will contact you for further coordination (if necessary, remote diagnosis, planning of service time, provision of spare parts) and to set up an appointment.
Your MELAG hygiene technician will visit you in your practice. Through the initial meeting, our hygiene technicians already have all the necessary information to provide you with an efficient service on site.
Finally, you will receive the invoice for the successful service visit from our service center.
Regular maintenance is essential for value retention, reliable practice operation and safety. During maintenance, all function and safety-relevant components and electrical equipment must be checked and, if necessary, replaced. Maintenance must be carried out according to the maintenance instructions by a trained service technician.
Please have your MELAG products serviced regularly at the following intervals:
Careclave: 3,000 batches or 24 months (latest)
Pro & Prime Line: 2,000 batches or 24 months (latest)
Vacuclave 550: 4,000 batches or 24 months (latest)
Cliniclave 45: 4,000 batches or 12 months (latest)
Vacuklav 40 B+ / 44 B+ Evolution: 4,000 batches or 24 months (latest)
Vacuklav 41 B+ / 43 B+ Evolution: 2,000 batches or 24 months (latest)
Vacuklav 30 B+ / 24 B+: 1,000 batches or 24 months (latest)
Vacuklav 31 B+ / 23 B+: 1,000 batches or 24 months (latest)
Cliniclave 45: 4,000 batches or 12 months (latest)
Euroklav 29 VS+ / 23 VS+: 1,000 batches or 24 months (latest)
MELAtherm 10 Evolution: 1,000 batches or 24 months (latest)
MELAtherm 10: 1,000 batches or 24 months (latest)
MELAseal 200: 50,000 batches or 48 months (latest)
MELAseal Pro: 50,000 batches or 24 months (latest)
Regular maintenance allows you to plan ahead and avoid service calls at short notice. But with our maintenance and travel flat rates, we give you even more security: Because our flat rates offer clear, uniform and transparent planning - without hidden costs! This means that you have a precise overview of the scope of maintenance and the costs even before the maintenance date.
Tell us now the name of your MELAG product with serial number and receive from us a maintenance offer at a flat rate.
To ensure that the hygiene technician on site is equipped with the materials and parts required for the repair or maintenance of your device, your service order will be analyzed in advance. In addition to your contact and address data for your practice, we also need the serial number and error message of the device, if applicable. In addition, you have the option of entering a preferred date and time and other information that is important to you in our callback form.
Many minor malfunctions can be easily remedied and do not necessarily require the intervention of a hygiene technician. To identify error messages of your MELAG device quickly and easily, please use our troubleshooting portal. With the help of recommended actions, you can often solve problems yourself.
If the displayed solution does not lead to the desired success, please contact us via our callback service. Our service center will then carry out an initial remote diagnosis free of charge and, if necessary, arrange for a repair to be carried out in your practice.
No problem - we have kept everything for you. You will find all related user documents of your MELAG device around the clock and digitally retrievable in our download center. After selecting your MELAG product, all files are available for you to download online.
Validation of instrument reprocessing provides documented proof that a process meets the previously specified requirements in practice. The requirements for validation of the instrument reprocessing process are derived from the Medical Devices Operator Ordinance § 8 para. 1:
"The reprocessing of medical devices intended for use in a low-germ or sterile state must be carried out, taking into account the manufacturer's specifications, using suitable validated procedures in such a way that the success of these procedures can be verifiably guaranteed and the safety and health of patients, users or third parties is not endangered. This also applies to medical devices that are disinfected or sterilized prior to initial use."
Operating conditions at the site of installation, e.g. loading arrangements and packaging types, can affect the outcome of cleaning, disinfection and sterilization. For this reason, validation of cleaning and disinfection processes in the thermo washer disinfector and sterilization processes in the autoclave includes the following three steps:
1. installation qualification (IQ) includes the basic checks of:
Constructional environment and installation
Completeness of the documents belonging to the device
Documentation and organization
Technical equipment of the device
2. the Operational Qualification (OQ) includes:
Calibration of physical process parameters such as media dosing and temperature
Adjustments
Checking of safety-related equipment
Control of process-relevant fault messages
Documentation of program batches
3. performance qualification (PQ) includes:
Definition of the reference load(s)
In the case of washer-disinfectors: testing of cleaning performance on real contaminated instruments and defined test specimens (usually crile clamps)
Testing of process-relevant parameters and their curves with the aid of suitable loggers (pressure, temperature)
For washer disinfectors: testing of process media for dosing accuracy and possible residues
For the IQ and OQ areas, the validation service provider will usually request documents (factory test protocol, declarations of conformity, installation and familiarization protocol, etc.) in advance of the performance qualification, which have been handed over to the practice in the event of proper installation and familiarization. To maintain reproducibility over time, routine testing of equipment and process documentation of relevant parameters are used. In addition, the validation result is checked by a re-performance assessment after a certain time interval. Re-validation is usually understood to be the periodic or occasion-related review of the process tested in the initial validation. However, the correct term is "renewed performance assessment" or "renewed performance qualification".
