Prevention is better than repair! Unexpected faults are often expensive to repair. Regular maintenance ensures maximum operational reliability and a long service life for your valuable equipment in the reprocessing room. Thanks to the trained eye of our hygiene technicians, you will continue to enjoy your autoclaves and washer disinfectors for a long time to come:
✓ Your satisfaction is our claim: In addition to their special equipment and high-quality original spare parts, our specialized trade partners and the specialized MELAG hygiene technicians also bring a great deal of know-how to your practice.
✓ So you have everything in view: With our maintenance protocols, you have complete cost transparency and fulfill the legal obligation for maintenance according to international standards.
✓ Never miss maintenance appointments again: Our intelligent reminder system for recurring inspections thinks along with you and reminds you of upcoming service work.
With us, your reprocessing room does not stand still for long! Disruptions in practice operations can be quickly remedied with the right help. The sooner the cause is found, the sooner you can get back to treating your patients. Our Service Center can help you here with a free remote diagnosis or on site at your practice:
✓ Repair service with telephone joker: Our Service Center solves over 50% of technical problems in initial telephone support. This means that you can quickly rectify any faults
quickly rectify any faults yourself.
✓ Always an ace up your sleeve: Thanks to free remote diagnosis by telephone, in 9 out of 10 service cases the repair is carried out directly during the first visit, as the hygiene technicians have all the necessary spare parts with them.
✓ Service even better: With our free remote diagnosis by phone, the billing model in 15-minute intervals and the 6-month warranty on repair services, we offer maximum security!
✓ We are on site when you need us: Whether you need a specialist dealer or a MELAG hygiene technician - our comprehensive service network ensures that your reprocessing room is guaranteed not to stand still for long.
TÜV for your medical devices! Our network of specialized trade partners, MELAG hygiene technicians and specialized validation companies inspects your reprocessing process according to current standards, guidelines and manufacturer specifications and validates for your safety:
✓ For a safe feeling in everyday life: From cleaning to storage, we validate your reprocessing processes and offer services for the initial and re-validation of MELAG autoclaves, washer disinfectors and sealing devices reliably and safely for your practice.
✓ Validation technicians you can trust: Taking into account the structural, personnel, and equipment conditions, specialized validation technicians coordinate the test procedure to your individual requirements and provide valuable tips for safe instrument reprocessing.
✓ Everything at a glance: All work steps, test procedures and measured values are summarized in a validation report from an accredited laboratory in a comprehensible and legally secure manner.
The best connection for your connection! With our individual IT support, you are optimally connected and receive direct assistance in the event of technical problems. This means that important data is not lost and the documentation of the reprocessing workflow quickly gets back up and running:
✓ Expert knowledge for your satisfaction: Whether hardware, software or network problems: Our specialized trade partners and MELAG IT experts support you with the installation of our documentation software MELAtrace, with connection problems as well as with software updates of the MELAG products with the highest professional competence and reliability.
✓ Fast problem solving, no matter where you are: We solve all your questions by phone, by remote maintenance via TeamViewer or on-site at your practice. And that: responsive, flexible, and cost-transparent.
✓ IT support even better: With direct remote diagnosis and the billing model in 15-minute cycles (32,35€/net), we charge for our service fairly and transparently.
