A smooth practice workflow is close to our hearts. To ensure that everything runs smoothly for you, our specialized trade partners and our own specialized MELAG hygiene technicians take care of the products in the reprocessing room! Regular maintenance ensures reliability, extends the service life and increases safety.
Regular maintenance ensures reliability, extends the service life and increases safety. Thanks to the trained eye of the hygiene technicians, you will continue to enjoy your MELAG product for a long time.
Maintenance at a fixed price
Enable YouTube content
To play this video, please allow cookies and other external services from YouTube.
And it's that simple
In 3 steps to your service partner.
Whether maintenance, validation or repair - together we will find the ideal contact for your service:
Do not hesitate to contact us: Either request a callback at the time that suits you best or contact our service center directly:
When does maintenance have to take place? What information is required in advance? What is the flat rate for maintenance? Many questions - all of which we answer in a free phone call.
Hygiene technicians recognize the first signs of damage and know which preventive measures to take. This helps to reduce consequential damage and avoid unnecessary repairs.
To play this video, please allow cookies and other external services from YouTube.
Service Reviews
Simple, fast and professional.
Our customers confirm this with their service ratings: Whether maintenance, validation or repair - our hygiene experts provide competent and reliable support for service enquiries.
4,8
34 Customer Reviews
Reviews by Customers
Hameln Eye Centre GbRverified
Always available
We are very satisfied with the service. Mr Dennis Dell'Anna is always available and very friendly. Our enquiries are always dealt with very quickly and competently. Above all, when problems arise, he takes immediate action and resolves them professionally.
Podiatry Anna Nordlohverified
Friendly and fast
Very friendly staff, whether on the phone or on site! They immediately looked for a solution to my problem and helped me quickly! Service is still very important in this company!!!
MVZ Dr Siebersverified
More than satisfied
Very competent service technicians! Friendly, punctual and professional. The work was done quickly, cleanly and reliably. Absolutely recommendable! Thank you Steffen!
Centre for Implantology Dr Lübkeverified
Clear recommendation 👍
The technicians were very competent and friendly. Everything was done professionally and reliably... Absolutely recommendable. 😊👍
Dr Brigitte Krugverified
Happy
Technician checked everything, worked in a focussed manner and was punctual. Friendly service staff on the phone, quick response to questions about the invoice, etc. Have nothing to complain about at the moment.
Podiatry practice Mirjam Kahler-Feldmannverified
Reliable support for our MELAG device
Service from MELAG for MELAG - you can rely on it! MELAG customer service impressed us with the excellent service we received for our MELAG Euroklav 29 VS+.
Frequently asked questions (FAQ)
You have questions? We the answers!
A good contact for service work is your technician who specializes in MELAG products and has correspondingly valid training certificates. In addition, our highly qualified MELAG hygiene technicians with the special knowledge of a manufacturer at your side.
No matter if maintenance or repair - the MELAG customer service offers you a nationwide service in Germany. Our nationwide flat rates for travel and maintenance guarantee maximum cost security, regardless of the distance of our hygiene technicians to you.
Contact us now and benefit from our MELAG service in your region.
Regular maintenance is essential for value retention, reliable operation and safety. During maintenance, all functional and safety-relevant components and electrical equipment must be checked and, if necessary, replaced. Maintenance must be carried out by a trained service technician in accordance with the maintenance instructions. Please have your MELAG products serviced regularly at the following intervals:
MELAtherm 10 Evolution: 1,000 batches or 24 months
MELAtherm 10: 1,000 batches or 24 months
MELAseal 200: 50,000 or 48 months (software 2.22) 50,000 or 24 months (software 1.12 / 2.10)
MELAseal 300: 100,000 sealing processes (cycles), but after 4 years at the latest
MELAseal Pro: 50,000 batches or 24 months
We will find the ideal contact person for your inquiry from our network of over 900 specialized trade and MELAG hygiene technicians. So do not hesitate to contact us: We are available for a free and non-binding discussion on maintenance, validation and repair at the following telephone number 030 75 79 11 22 or with our call-back service.
Regular maintenance allows you to plan ahead and avoid service calls at short notice. But with our maintenance and travel flat rates, we give you even more security: Because our flat rates offer clear, uniform and transparent planning - without hidden costs! This means that you have a precise overview of the scope of maintenance and the costs even before the maintenance date. Tell us the name of your MELAG product with serial number now and we will send you a maintenance offer at a flat rate.
To ensure that the hygiene technician on site is equipped with the materials and parts required for the repair or maintenance of your device, your service order will be analyzed in advance. In addition to your contact and address data for your practice, we also require the serial number and, if applicable, the error message of the device. In addition, you have the option of entering a desired date and time and other information that is important to you in our callback form.
No problem - we have kept everything for you. You will find all related user documents of your MELAG device around the clock and digitally retrievable in our download center. After selecting your MELAG product, all files are available for you to download online.
